Workflow SNOW tickets

[ArefSadeghi (Aref Sadeghi Googhari)]

Hi all,
We’re trying to generate SNOW tickets using a workflow when an employee is terminated. We have our workflow in order, but the ticket requires some additional fields that we’re adding. Our issue is that the in the additional fields box, there are some nested values. For example, the json should look like this:
“key1”: “value1”,
“key2”: “value2”,
“key3”: {
“nestedKey1”: “nestedValue1”,
“nestedKey2”: “nestedValue2”
}

We know that for the first two keys above, in the additional fields box, we can just type in:
key1: value1
key2 = value2
but how do we include the other attributes? Has anyone worked on this type of ticketing before?

Thanks in advance!!!

[RAKGDS (Rakesh Bhati)]

Hi Aref,
I dont think this is supported while creating SNOW tickets from Workflow as of now.

Thanks
Rakesh Bhati