Suggestions required for optimal workflow for new joiner, mover and leaver and role request workflow, we have hr application and service now integration with identity now, the approvals are done inside identity now, a service account is used to trigger the approvals and provisioning, Is this the wel…

Do you have this configured already and the questions listed are the issues you are having? For the first item in the list, is that a manager approval for the first level, and the manager is still getting the approval request even if they made the request? For the second, SailPoint limits the data…

Thank you for the response, Yes, this is the existing setup, The manager is the requestor and he is getting notification for approval., redundant step. I would like to know which is the optimal design, having these approvals inside SailPoint or in ServiceNow?

Hi Sam, Use the set-access-request-config | SailPoint Developer Community to update autoApprovalEnabled to true which should skip the approval in case requester and approver are the same: - [image] The default value is false, that’s why you are having the redundant step. Good luck

In your post you mentioned you are using a service account to trigger the request to ISC for approval and provisioning. If the manager is raising the request in ServieNow then ISC will not know it is him to skip the approvals. In this scenario approvals should be done in ServiceNow itself. For the …

Thank you for your response, Is it the common/familiar set up that a service account is used in identity now to trigger the workflows? the service now team says that they don’t have any control on the approval workflow and it all initiated inside identity now, what would be the optimal set for th…

hi Sam, couple of question to better assist you. You mentioned ServiceNow integration. Is your ServiceNow integration used as a ticketing service from ISC? What do I mean is when the request is raised in ISC after the approvals do you use ServiceNow to create tickets to respective business teams. …

Workflow for New joiner , Mover, leaver

Identity Security Cloud (ISC) ISC Discussion and Questions

SamDave7 (Sam David) July 30, 2025, 6:47am 3

Thank you for the response, Yes, this is the existing setup,

The manager is the requestor and he is getting notification for approval., redundant step.
I would like to know which is the optimal design, having these approvals inside SailPoint or in ServiceNow?

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Workflow for New joiner , Mover, leaver

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