Which workflow trigger during deletion of account from Manage Access

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

How can I find which workflow trigger when I am deleting account from manage account quicklink and also notification during approval process.

2

hi @puresoftware

For “Manage Accounts” quicklink check LCM Provisioning workflow, you find in Life Cycle Manager configurations

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3

Hi @puresoftware

I would also suggest checking below

Lifecycle Manager Workflows - Compass

4

LCM Provisioning handles deletion of account from manage accounts and there is a subprocess Identity Request Notify to manage notifications. For more details go through Lifecycle Manager Workflows - Compass

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1 Like
5

A. Use Debug Logs (if enabled):

  1. Go to System Logs or download sailpoint.log.
  2. Filter logs with:
    DELETE operation
    plan.setOperation(“Delete”)
    provisionAccount
    This will show which rule or workflow processed the delete action.

B. Check Provisioning Policies
Go to: Applications → [App Name] → Provisioning Configuration
Look at Provisioning Policy → Delete tab
See if any rules or attributes are invoked.

C. Check Rules Used
Look at the application-level rules:
BeforeProvisioningRule ProvisioningRule
These are often called during delete.

D. Check Workflows
If you’re using Workflows (new IdentityNow workflows):

  1. Go to Workflows > Monitor Executions (in IdentityNow)
  2. Perform a delete from UI
  3. Refresh and look for the most recent workflow triggered — the input usually includes `operation: “DELETE”
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6

Hi Aman ,

Please try the below methods.

SailPoint IdentityIQ (IIQ)

  1. Navigate to: IdentityIQ > Workflows
  2. Look for:
    Lifecycle Events Access Request Approval
    Role Request Approver`
  3. Open the workflow → Go to the email or notification steps.
    These are usually SendEmail, NotifyApprover, or EmailApprovalStep.

C. Check Email Templates (Optional)
In IdentityIQ:
Go to Email Templates section.
earch for templates like:
Approval Required Access Request Approved
Access Request Rejected`

Summary Steps

Action Where to Look
Account Deletion Trigger Application’s Provisioning Rules + Workflow Execution Logs
Workflow Logs IdentityNow: Workflows > Monitor Executions
Approval Notification Workflow using “Approval Required” + Send Email step
IIQ Email Notification Workflow XML + Email Templates
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