VA is not getting Initialised

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi, I am trying to set up VA using Hyper-V as mentioned in documentation followed all the steps but when I tried to run sudo systemctl disable esx_dhcp_bump.service I am getting attached error

Failed to disable unit : Unit file dhcp service does not exist.
I also tried to run one command

sudo systemctl restart systemd-networkd

Still getting one error, User sailpoint is not allowed to execute /usr/bin/systemd as root on sailpoint VA.

Can anybody look on this why this is happening, I am creating it for my own hands-on, Is it really allowed to configure VA into my Local using HYper V.

2

Hi @gagan02 , try not to use sudo before the command and see the response.

I would suggest to download a new image https://sppcbu-va-images.s3.amazonaws.com/va-azure-latest.zip and restart the process

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3

Hi Gagan, as Amahle says the VA’s privellege levels are very restricted on the user accounts and so some commands will work with sudo and some commands aren’t able to. Could i ask for more information about the VA? is it for a production tenant, demo tenant or a sandbox tenant?

4

I believe the esx_dhcp_bump.service is related to VMWare not Hyper-V.

Also if you want to restart certain components like network you may need to use sudo reboot as the allowed commands are very limited.

5

Hi All, I was not able to run these commands via Putty interface but when we had tried to run same commands by utilising Hyper-V connection, those commands ran successfully.

6

Its Identitynow-demo tenant

7

Hi @gagan02

Is your VA is connected and working successfully ? Because for Identitynow-demo tenants it required Special VA package.

8

No, I am still getting few challenges while initialisation , I followed new approach for pairing key but code does not match and when I tried to check logs charon.log it says

{"@timestamp":"2024-09-18T07:05:12.961","level":"ERROR","type":"credential","message":"Config file not in place."}
{"@timestamp":"2024-09-18T07:05:42.967","level":"ERROR","type":"credential","message":"Config file not in place."}

Still trying to solve another challenge, not sure whether new set up still available to run on demo tenant or not, its still in progress I believe.

9

As per the SailPoint it is working fine. Just have a look on below link. Please refer the video.

1 Like
10

Thank you Suraj for sharing this link to troubleshoot my issue but Unfortunately its still showing code not found/Expired, I am not sure Either I missed something while configuration or new set up is unsupportable for Identity now-Demo tenant access as explained by @colin_mckibben in one of post.

1 Like
11

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