Using IIQ as a HelpDesk connector in ISC

[guiruiz (Guido Ruiz)]

Hello,
I’ve been proposed to use IIQ as a HelpDesk connector while upgrading to ISC. I’ve found that the connection within ISC on the Helpdesk connector is not possible for IIQ (as it isn’t a helpdesk tool). I’m eager to find if this challenge is possible as I am seeing it is not possible. Based on the techical difficulties I have encountered, is there really a way of implementing it?
-Guido-

[KRM7 (Krishna Mummadi)]

Hi Guido,

Welcome to SailPoint developer community.

I was surprised with this requirement, this doesn’t make any sense.

What is the requirement here.

– Krish

[guiruiz (Guido Ruiz)]

Hi Krishna,

We have been requested to start using ISC features while the migration is still going on. We have been presented multiple variants in order to achieve this as we can’t see the migration being complete by the end of the year. There’s a constant pressure on starting to use some of the features from ISC. Thank you for your comment. This is really helpfull to ensure which activities can be performed within ISC during migration. Based on what what we were investigating there a few to none. I’ll gladly show the team all of these reasons in order to complete the migration while only using IIQ.
Thank you again
-Guido-

[KRM7 (Krishna Mummadi)]

You can use IIQ till you complete the migration.

Check this post, it might be helpful to you.

IIQ migration to ISC insights

I have come to know about SailPoint Migration Tool during Navigate, London. I don’t think it is available for Public. You can check your CSM. This migration tool will give you insights about your IIQ configurations, some analysis, not like migrating config from IIQ to IDN automatically. If you have good knowledge on both IIQ and IDN products, then migration is no big deal. It is not about migrating every work you did in IIQ to IDN, some are not required even. For example LCM workflows, you can…