Undefined argument: serviceNowAppName : at Line: 94 "

[msingh39 (Maninder Singh)]

Hi Folks,

I am seeing this ServiceNow issue in IDN, which suddenly stated failing with below error:-

["sailpoint.tools.GeneralException: Undefined argument: serviceNowAppName : at Line: 94 "]

We have SNOW integration of submitting the requests in IDN via SNOW. Anyone faced this issue before?

Thanks

[mcheek (Mark Cheek)]

First some clarification. Are you leveraging this servicenow integration using SIM or SDIM?

I actually had this the other day, and discovered that tenant had a legacy SIM integration defined. SIM was replaced by SDIM.

Using the get-sim-integrations API endpoint, check and see if you have any defined, and if any of the sources you’re trying to provision to are listed in its source ids.

[msingh39 (Maninder Singh)]

Thanks Mark for the response. We have legacy SIM integration and source ID’s are present the configuration.

How did you fixed that issue? Any workaround for this or any alternative option until we migrate?

[mcheek (Mark Cheek)]

I had to delete the SIM integration, which was fine because we already had a SDIM connection defined.

The documentation on the API says that SIM integrations went out of support in 2022. I would suggest opening a support case and see what they say

[sajjan_rashmi (Rashmi Sajjan)]

Any luck in resolving this error? We have started noticing the same issue

[msingh39 (Maninder Singh)]

Hi Rashmi,

The sailpoint support helped disable that attribute from their end for our tenant. After that it is no more asking for that and that resolved the issue.

Thanks