Hello team,
I’m having trouble implementing segments. I configured and enabled segments almost an hour ago, but they are not reflecting for users when requesting access from the request center.
According to SailPoint Documentation, 20 minutes is the ideal time for the segment effect to reflect for users.
So, the question is: Is the segment working as expected, or should I wait for a couple more hours?
Hope you have Enabled it.
Hi Mehul,
I would say if it is not reflecting after an hour, then something is probably wrong with the segment configuration.
You could also set up a test segment at the same time, to see how long that takes to show up
Yes, I have enabled it.
Hi Jason,
Now it’s almost more than 8 hours, segments effects on user is still not reflected.
Probably segments is not working as expected.
-Mehul
Hello Mehul,
Could you tell me how are you testing it to make sure the segments are working or not. According to the SailPoint documentation: When a user in a segment visits the Request Center, they are presented with access items defined in their segment as well as access items that are not included in any segment and are therefore requestable. Users who are not part of a segment can only view and request access items that are not part of a segment.
If this is true, then your segment is working as expected.
Hello @anagha ,
Thanks for your reply.
I’ll check it out and let you know if the segments work as you describe.
-Mehul
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