Targeted Certification Duplicate Issue

[Ranjith2000 (RANJITH MURUGAN)]

Which IIQ version are you inquiring about?

Version 8.0

Please share any images or screenshots, if relevant.

Share all details related to your problem, including any error messages you may have received.

Hi All,
I have been working on targeted certification, and in order to check exclusions and certify entitlements, I added an entry key. After adding the entry key as follows:

We are now able to see exclusions, but we’re also noticing an empty duplicate certification item assigned to the backup certifier (Image attached).

Has anyone else experienced a similar issue, or does anyone have any ideas on how to resolve this?

[Shandeep (Shandeep Srinivas)]

Hi @Ranjith2000,

This is due to all the Items are excluded for the Certifier.
You can enable Automatically Sign Off When Nothing To Certify to close the certification.

Regards,
Shandeep

[Ranjith2000 (RANJITH MURUGAN)]

Hi @Shandeep

I’ve worked in targeted certification, where there isn’t an automatic sign-off when nothing to certify option available. Despite adding an entry key in the debug page, I’m still encountering the same issue.

Thanks
Ranjith M

[vishal_kejriwal1 (Vishal Kejriwal)]

I see this option in Advanced Options

[Ranjith2000 (RANJITH MURUGAN)]

Hi @vishal_kejriwal1

Thank you for your guidance, I can now see the automatic sign-off option. However, despite enabling it, I’m still encountering the same issue

Can you please help me on this

Ranjith M

[vishal_kejriwal1 (Vishal Kejriwal)]

Did you ran Perform Maintenance Job with below options checked ?

Archive and prune certifications
Automatically close certifications
Finish certifications

[Ranjith2000 (RANJITH MURUGAN)]

Hi @vishal_kejriwal1

I’ve carefully examined all three options, but regrettably, the same issue persists.

Thanks
Ranjith M