I would like to know if this is a known bug or issue, and if there is a solution.
Scenario:
Access A requires approval from Identity A.
When Identity A requests Access A on behalf of others, the approval is routed back to Identity A. A pop-up appears prompting Identity A to complete the approval (see Screenshot 1).
However, when clicking “Complete Form,” a system exception error occurs. If clicking Later it will just work fine.
I don’t believe this is a bug—seems like a required field for this access is missing. For the system error, use Advanced Analytics to review the syslog or check the log files for more details. It’s likely the issue is caused by incomplete or missing information
But I am not really sure what is missing, but is that possible I can disable the “More Info Needed” pop up?
javax.faces.FacesException: #{navigationHistory.transition}: sailpoint.tools.GeneralException: Error deserializing from JSON string
at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:118)
at sailpoint.web.util.SailPointActionListener.processAction(SailPointActionListener.java:42)
at javax.faces.component.UICommand.broadcast(UICommand.java:315)
at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:790)
at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:1282)
at com.sun.faces.lifecycle.InvokeApplicationPhase.execute(InvokeApplicationPhase.java:81)
at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101)
at com.sun.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:198)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:658)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:357)
at sailpoint.web.MyFacesExtensionsFilter.doFilter(MyFacesExtensionsFilter.java:62)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:76)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.PageAuthorizationFilter.doFilter(PageAuthorizationFilter.java:102)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.PageAuthenticationFilter$Chainlink.doFilter(PageAuthenticationFilter.java:290)
at sailpoint.service.PageAuthenticationService.handleFinally(PageAuthenticationService.java:644)
at sailpoint.web.PageAuthenticationFilter$MyHandler.handle(PageAuthenticationFilter.java:333)
at sailpoint.web.PageAuthenticationFilter.doFilter(PageAuthenticationFilter.java:127)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.util.MethodFilter.doFilter(MethodFilter.java:51)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:151)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.util.TimingFilter.doFilter(TimingFilter.java:88)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:388)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:936)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190)
at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)
at java.base/java.lang.Thread.run(Thread.java:829)
Caused by: javax.faces.el.EvaluationException: sailpoint.tools.GeneralException: Error deserializing from JSON string
at javax.faces.component.MethodBindingMethodExpressionAdapter.invoke(MethodBindingMethodExpressionAdapter.java:101)
at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:102)
... 65 more
Caused by: sailpoint.tools.GeneralException: Error deserializing from JSON string
at sailpoint.tools.JsonHelper.readValueFromJson(JsonHelper.java:1700)
at sailpoint.tools.JsonHelper.listFromJson(JsonHelper.java:399)
at sailpoint.web.NavigationHistoryBean.deserializeMessages(NavigationHistoryBean.java:226)
at sailpoint.web.NavigationHistoryBean.transition(NavigationHistoryBean.java:149)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at org.apache.el.parser.AstValue.invoke(AstValue.java:252)
at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:266)
at com.sun.faces.facelets.el.TagMethodExpression.invoke(TagMethodExpression.java:105)
at javax.faces.component.MethodBindingMethodExpressionAdapter.invoke(MethodBindingMethodExpressionAdapter.java:87)
... 66 more
Caused by: com.fasterxml.jackson.databind.exc.MismatchedInputException: Cannot deserialize value of type `java.lang.String` from Array value (token `JsonToken.START_ARRAY`)
at [Source: (String)"[{"status":"ERROR","messageOrKey":["666666666 missing required comments"],"dismissable":false}]"; line: 1, column: 35] (through reference chain: java.util.ArrayList[0]->sailpoint.service.MessageDTO["messageOrKey"])
at com.fasterxml.jackson.databind.exc.MismatchedInputException.from(MismatchedInputException.java:59)
at com.fasterxml.jackson.databind.DeserializationContext.reportInputMismatch(DeserializationContext.java:1741)
at com.fasterxml.jackson.databind.DeserializationContext.handleUnexpectedToken(DeserializationContext.java:1515)
at com.fasterxml.jackson.databind.deser.std.StdDeserializer._deserializeFromArray(StdDeserializer.java:222)
at com.fasterxml.jackson.databind.deser.std.StringDeserializer.deserialize(StringDeserializer.java:46)
at com.fasterxml.jackson.databind.deser.std.StringDeserializer.deserialize(StringDeserializer.java:11)
at com.fasterxml.jackson.databind.deser.impl.MethodProperty.deserializeAndSet(MethodProperty.java:129)
at com.fasterxml.jackson.databind.deser.BeanDeserializer.vanillaDeserialize(BeanDeserializer.java:313)
at com.fasterxml.jackson.databind.deser.BeanDeserializer.deserialize(BeanDeserializer.java:176)
at com.fasterxml.jackson.databind.deser.std.CollectionDeserializer._deserializeFromArray(CollectionDeserializer.java:355)
at com.fasterxml.jackson.databind.deser.std.CollectionDeserializer.deserialize(CollectionDeserializer.java:244)
at com.fasterxml.jackson.databind.deser.std.CollectionDeserializer.deserialize(CollectionDeserializer.java:28)
at com.fasterxml.jackson.databind.deser.DefaultDeserializationContext.readRootValue(DefaultDeserializationContext.java:322)
at com.fasterxml.jackson.databind.ObjectMapper._readMapAndClose(ObjectMapper.java:4674)
at com.fasterxml.jackson.databind.ObjectMapper.readValue(ObjectMapper.java:3629)
at sailpoint.tools.JsonHelper.readValueFromJson(JsonHelper.java:1698)
... 77 more
This happen if Identity A requests Access A on behalf of others, if the approval is routed back to Identity A . A pop-up appears prompting Identity A to complete the approval (see Screenshot 1 ).
