Stop notify when approvalSet status rejected

IdentityIQ (IIQ) IIQ Discussion and Questions
1

In IdentityIQ, we are using a Quicklink to create on-demand identities, which requires two levels of approval:

Level 1: Manager
Level 2: IT Security Team

Currently, when a request is rejected at any level, a rejection notification is sent to the Manager, Requester, ICT Governance Team, Access Management Team, and IT Security Team.

Requirement:
I want to stop sending rejection notifications to the ICT Governance Team, Access Management Team, and IT Security Team. Only the Manager and Requester should be notified of the rejection.

How can I modify the workflow to conditionally suppress notifications to those additional teams when a request is rejected?

Thanks in advance,
Durga Bhavani Rali.

1 Like
2

Hi @durgabhavanirali
Please can you check LCM provisoning once here it is like who should be notified

ns
ns632×479 22.3 KB

Maybe this helps !

1 Like
3

Hi @durgabhavanirali

Is your requirement is to send notification to all mentioned identities, and when in approval set rejected case it need to notify only to manager and requester?

1 Like
4

Hello @durgabhavanirali If you are using any custom workflow, please provide it so we can guide you further.

1 Like
5

Hi @Akhila Gurram

Need to notify only manager and requester when approval set rejected.

6

Hi @durgabhavanirali as @santhirajumunganda mentioned, please provide the custom workflow in case if you are using, for better understanding.