SNOW Assignment group is empty

IdentityIQ (IIQ) IIQ Discussion and Questions
, ,
1

Which IIQ version are you inquiring about?

8.3

I’m new to service now integration. In our environment we facing a issue that for a specific managed application, SNOW ticket getting created without the assignment group
image

Any suggestion on what would be the reason for this or which parameter is responsible for passing this assignment group value?

Thanks in advance!

2

@GKovaradhan
How are you creating this tickets, using Servicenow APIs or Sailpoint connector, whatever is the case make sure you have the right Servicenow group ID mapped in your configurations accordingly.

3

Please add assignment group in your plan and add entry in request for “u_assignment_group”. Update this in Service Now Application from debug.

<entry key="request">
	<value>
		<Map>
			<entry key="description" value"/>
			<entry key="fulfillment_group" value=""/>
			<entry key="opened_by" value="$!plan.arguments.opened_by"/>
			<entry key="req_description" value="Service Request created by Service Integration Module (SIM) - IdentityIQ for ServiceNow Service Desk"/>
			<entry key="requested_for" value=""/>
			<entry key="short_description" value=""/>
			<entry key="u_application" value=""/>
			<entry key="u_description" value=""/>
			<entry key="u_fulfillment_group" value=""/>
			<entry key="u_short_description" value=""/>
			<entry key="u_assignment_group" value="$!plan.arguments.assignment_group"/>
		</Map>
	</value>
</entry>