Severe Error in SailPoint when filtering for "Request Violation" find it under My Work>WorkItems

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hello ,

We are getting below error while trying to filter workitems with type Request Violation.It is working in our lower environment without any issue but not on Production.Any lead on this issue.Attached syslog for reference.

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java.lang.NullPointerException at sailpoint.web.workitem.WorkItemDTOFactory.buildRequestedItemList(WorkItemDTOFactory.java:145) at sailpoint.web.workitem.WorkItemDTOFactory.createViolationReviewDTO(WorkItemDTOFactory.java:117) at sailpoint.web.workitem.WorkItemDTOFactory.createWorkItemDTO(WorkItemDTOFactory.java:92) at sailpoint.service.WorkItemListService.getWorkItems(WorkItemListService.java:120) at sailpoint.rest.ui.workitems.WorkItemListResource.getWorkItemsPost(WorkItemListResource.java:90) at jdk.internal.reflect.GeneratedMethodAccessor2409.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:124) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:167) at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:219) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:79) at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:475) at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:397) at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81) at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:255) at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) at org.glassfish.jersey.internal.Errors.process(Errors.java:292) at org.glassfish.jersey.internal.Errors.process(Errors.java:274) at org.glassfish.jersey.internal.Errors.process(Errors.java:244) at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:234) at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:680) at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394) at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:346) at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:366) at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:319) at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at sailpoint.rest.jaxrs.MethodOverrideFilter.doFilter(MethodOverrideFilter.java:90) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:71) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:109) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:61) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:151) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:481) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:388) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:928) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1791) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) at java.base/java.lang.Thread.run(Thread.java:839)

2

Do you have any recent custom code that creates work items? It may have generated a corrupt one—or created it correctly, but something downstream modified it.

To address the immediate issue, review the “Request Violation” work items for anything unusual (assuming there aren’t too many). The goal is to identify which specific work item is causing the failure.

This assumes the production and development code are the same.

3

Hi @dvdeepthi9 I do agree with @harrypatrick as this looks to be that null pointer is coming when you are applying filter.

Could you identify since when you are getting these error if so, you can look for work items created after that of type “Request Violation”. You can also create a support case to get specific loggers to se more details.

4

We have deleted the corrupted work item, and it resolved the issue. Thanks for the lead.