8.4
I’m trying to create a certification that sets the Certifier based on the entitlement owner they are reviewing. For example, I have an entitlement with an attribute that lists the owner of that entitlement called “Owner”.
How would I create a certification that reviews all of these entitlements with different owners and if the field is not filled, revert back to the manager?
have you checked out targeted certification, and for certifier, you can select as Rule where you can make owner as primary certifier and then manager as backup if the owner field for entitlement is empty or null.
Hi @ajmerasunny ,
Thank you for the response!
I’ve tried out the targeted certifications certifier rule, but had some issues setting the proper reviewer from the entitlement. In the certifier rule, I don’t appear to have any information about the entitlement that the reviewer is going to see, so I’m effectively looking up the identity and “guessing” what entitlement they have by looking at the application link → entitlement attributes. This will work for some scenarios when the user only has one entitlement with the owner, but for the cases where they have multiple entitlements all with different owners, this will not work.
Any insight or suggestions would be greatly appreciated!
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