Hi everyone,
We have integrated ServiceNow SDIM module to manage ServiceNow tickets. Currently we are able to create tickets by submitting access requests from Atlas. However I was wondering is there any way to also create tickets based on Dynamic Role Assignment? It seems it does not work (initiate a ticket creation in ServiceNow) but I just wanted to explore options to create ServiceNow tickets automatically when there is a new joiner. Thanks in advance!
A colleague confirms that dynamic role assignment could create a ServiceNow ticket via Generic SDIM integration. So, I would expect the same behavior from ServiceNow SDIM yet it does not work. Could someone verify whether that is supported by ServiceNow SDIM integration?
I would think any entitlement on a source that is part of an SDIM would generate a ticket when provisioned. Are you sure the role has an entitlement from a source connected to the SDIM?
Hi @vkashat , you are correct. It worked but with a bit delay. It took about 20-25 mins after applying changes on the dynamic role that we tested. The ticket was created a bit of delay hence we thought it does not work.