Dear experts, I am currently using the Service Desk connector to assign task back in ServiceNow RITM tickets and the task will be assigned to the application team for the fulfillment. Right now I have found out the issue that SailPoint sends multiple API calls to assign the task and only one API c…

Hello Yema, Did you find a solution for this issue, because i’m stuck here too ? I would like to know how can I solve this issue :sweat_smile: Thanks a lot, Regards, Léo

We created another field “ID” on ticket and set it as the identifier to create task and for the others we just ignore on SNOW side.

ServiceNow Service Desk connector

Identity Security Cloud (ISC) ISC Discussion and Questions

system (system) Closed September 17, 2025, 1:47am 4

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

Topic		Replies	Views
IDN Request Center Workflow Error ISC Discussion and Questions identity-security-cloud	22	645	August 16, 2024
Service Desk connector error in SailPoint ISC ISC Discussion and Questions identity-security-cloud	3	353	August 6, 2024
ServiceNow Ticket Creation Status: 400 error ISC Discussion and Questions identity-security-cloud , provisioning , access-requests	5	912	March 23, 2024
ServiceNow Service Desk ISC Discussion and Questions identity-security-cloud	4	572	April 18, 2024
Error When Configuring IdentityIQforServiceNowServiceDesk.xml in SailPoint IIQ IIQ Discussion and Questions identityiq , servicenow	3	99	October 26, 2024

ServiceNow Service Desk connector

Related topics