Hello Sailors
This is regarding ServiceNow Service Catalog Integration. Wanted to understand how are you guys handling if the request is to mimic or emulate someone’s access?
Currently we are creating a ServiceNow ticket and in comments mention the name of the user to model after. How can this be implemented in ServiceNow Service Catalog? Any suggestions or thoughts?
Regards
RajeshKumar
I tell people we don’t do model after because it’s a bad practice. In my opinion you shouldn’t build features that would facilitate people doing that.
Thank you so much. Even I am on the same page. Currently trying to implement it via the access request approach
The best weapon you can have against the calls for “set up like” or “model after” is to actually implement an RBAC program where you have roles tied to a job function and fill them with as much relevant access for that job function that you can.
That way, they may still have to request access, but roles will require far fewer access requests.