ServiceNow ISC - Segmentation issue

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

We are in the process of testing Segmentation so that Users can only see items they are allow to request.

I see segmentations are working in SailPoint however, with the integration into ServiceNow - the segmentations are not working…

Screenshot from our SailPoint

2025-01-13 13_44_00-SailPoint
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from this screenshot you see I don’t see TEST-HR or TEST-ITS

However, in ServiceNow using the isc_request_2 page - I do see it.

2025-01-13 13_44_05-ISC Request 2 - Employee Center Portal
2025-01-13 13_44_05-ISC Request 2 - Employee Center Portal397×385 11.6 KB

Is there something I am missing in the integration setup that I need to set so that Segmentation works within ServiceNow?

2

Hi William,
Thank you for the post. In case of ServiceNow integration we use the org admin for making connection from ServiceNow to IdentityNow. If you are using Org Admin then As per the documentation of Sailpoint “Regardless of their segmentation, org administrators can view and submit requests for all access items and applications in the Request Center”

image
image1033×163 9.63 KB

Thanks
Rakesh Bhati

3

Hi William,

I don’t believe segments are supported in the ServiceNow Catalog Integration at the moment.

Thanks,

Liam