Hi Team,
We are experiencing an unusual issue in our ServiceNow Catalog. When we raise a request for an Access Profile, it first goes to the manager or manager & governance group for approval, and after approval, it is sent to the same group again. We are using version 5.1 of the Service Catalog, and it works fine in the Sandbox environment. The ServiceNow version is Zurich Patch 1. Any guidance or leads would be appreciated
In order to troubleshoot this, you’re going to need to share your approval definitions that reside in the x_sap_intidn_mla_definition table in ServiceNow.
Are you using the generic approval definition model or are you using the approval definition per object model?
We are using generic approval definition model. We noticed below error in the SNOW logs after approvals.
Unparseable date: “c27”: java.text.ParseException: Unparseable date: “c27”: java.base/java.text.DateFormat.parse(DateFormat.java:399)
com.snc.commons.datetime.SNCSimpleDateFormatEx.parse(SNCSimpleDateFormatEx.java:133)
com.glide.util.SimpleDateFormatEx.parse(SimpleDateFormatEx.java:38)
com.glide.glideobject.GlideDate.setValue(GlideDate.java:161)
com.glide.glideobject.GlideDateTime.setInitialValue(GlideDateTime.java:1813)
com.glide.script.glide_elements.GlideElementGlideObject.setInitialValue(GlideElementGlideObject.java:242)
com.glide.script.GlideElement.newGlideElement(GlideElement.java:196)
com.glide.script.GlideRecord.loadRow0(GlideRecord.java:4416)
com.glide.script.GlideRecord.loadRow(GlideRecord.java:4248)
com.glide.script.GlideRecord.next(GlideRecord.java:7746)
com.glide.script.GlideRecord.nextFromJS(GlideRecord.java:7116
Will get approval definitions from SNOW.