On the ServiceNow catalog app integration from Sailpoint, there was functionality introduced in version 4.1 that allowed filtering on the “Add Access” tab on the “ISC Access Object Selection” widget. This functionality should also be present on the adjacent “Remove Access” tab on the widget.
Without this, it creates an inconsistent UX where the Add Access tab may be scoped to a certain application’s access items, whereas the Remove Access tab will show all revocable items that an identity has.
For ServiceNow configurations that have catalog items scoped to specific applications, this causes confusion for users.
If you agree or are also running into this issue, please upvote the posted idea - https://ideas.sailpoint.com/ideas/GOV-I-4557