Service catalog filtering for IDN Access profiles and Roles

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi Team,

We’ve Service Catalog v2.3.24 integration done with IDN. We’ve few Roles and access profiles created for criteria based assignment, but these access profiles and Roles showing in catalog also. We’ve verified the below API calls in postman and updated ServiceNow catalog configuration, but still no proper output. Is anyone faced this issue or any alternate can be used?

Additional query for fetching list of Roles: /beta/roles?filters= not name sw “AD Role”
Additional query for fetching list of Access Profiles : /beta/access-profiles?filters= not name sw "AD Access profile "

2

Hey @seemarani,

I am not sure if you have found your solution yet but the way we did ours was to create a segment (in our case named “Non Requestable”) that contains the roles and access profiles we don’t want our users to request through the Service Catalog.

In ServiceNow, under IdentityNow Service Catalog V2, there is an Access Profile and Role filter field (as documented here: Configuring ServiceNow for Integration)
We used the following filter in it:
AND NOT segments.name:“Non Requestable”

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