Send Empty string or null value to ServiceNOW

Identity Security Cloud (ISC) ISC Discussion and Questions
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Here are my tests with Entra ID SaaS connector:

Test 1:

Test 1: string null --> "null"
[2025-07-09T16:36:38.631-04:00] INFO  | connectorMessage ▶︎ {"AppType":"Microsoft Entra","commandType":"std:account:update","invocationId":"id","message":"primaryData - {\"companyName\":\"null\"}","requestId":"id,"timestamp":"2025-07-09T20:28:45.906Z","version":45}

response to get attributes via postman:
{
    "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#users(department,jobTitle,companyName)/$entity",
    "department": null,
    "jobTitle": null,
    "companyName": "null"
}
In transform the value is set to:
   {
      "type": "static",
      "attributes": {
               "value": "null"
               }
         }

Test 2:

Test 2: value null --> null
There is no log entry 

value of the attribute did not change. confirmed via postman call
Transform has:

                    {
                        "type": "static",
                        "attributes": {
                            "value": null
                        }
                    }

Test 3:

Test3: Empty string --> ""
There is no log entry

value of the attribute did not change. confirmed via postman call
				
	

Transform has:
					{
                        "type": "static",
                        "attributes": {
                            "value": ""
                        }
                    }

so, here are my conclusions so far:

  1. “” and null are ignored by the attribute sync(Entra ID connector), however, the events show PASSED.
  2. “null” string(with quotes) sends the same value and this is of no use.
  3. Epic has similar issue - Clear attribute value using attribute sync - #3 by SBahl
  4. SNOW has similar issue - this discussion
  5. Entra ID has similar issue - this post
  6. But its mentioned here that null values will sync: https://community.sailpoint.com/t5/Identity-Security-Cloud-Updates/Updates-to-Attribute-Synchronization-Null-Sync-Support/ba-p/222586

Question:
So is the path forward only a workflow that triggers on the attribute change and we use the http action, directly call the entra id api to sync these values?

Note: All the SaaS logs are obtained from the CLI