‘Send Email’ Action Templating Context variables

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

I have defined 3 variables in the Templating Context of a Send Email action in a workflow. I am referring to those variables in the email body.

However those variables are not getting replaced in the final email sent to the user.

Email Body:

Hi Team,
A recent request for ${recipient} has failed with following error:
${errors} 

Tracking Number: ${trackingNumber} 

Thanks,
The IdentityNow Team

Templating Context:

{
    "errors.$": "$.trigger.errors",
    "recipient.$": "$.trigger.recipient.name",
    "trackingNumber.$": "$.trigger.trackingNumber"
}

Email sent to the user:

{18B08A54-A202-4662-8D3B-9AC447FA732F}
{18B08A54-A202-4662-8D3B-9AC447FA732F}517×193 3.71 KB

Do anyone have an idea?

2

Hi @zeel_sinojia ,

Can you check the JSON output for trigger and see the path defined for variables are correct? Also, what’s the trigger you are using?

e.g., If recipient has nested structure, $.trigger.recipient.details.name

3

I am using Provisioning Complete trigger. Path defined for the variables is also correct.

4

Use double braces in body to get variable from templating context instead of single. {{ }} and check again.

5

Here, it mentions only single braces are required for referencing the variables.

6

I made a mistake here. Send Email action was inside a loop. I forgot to pass the trigger variable as loop context.

That resolved my issue. Thanks for all your answers!