SAP Direct connector not reading updated value of attribute

Hi All,

I have complete setup of SAP HR connector with aggregation, write back etc and lately I have noticed some attributes changes done at SAP end does not reflect back to Sailpoint.
SAP has updated Employee subgroup (changed to 22) for a user a day back but after attempting single and optimized/unoptimized aggregation as well, this field is still having the old value (value is 10) in Sailpoint.

Does anyone have understanding on why is this behavior there in SailPoint?

SAP

Sailpoint

Hi @NehaSingh6

Does performing delta aggregation also not help the updated attributes from SAP HR to be synced in SailPoint, can you check that once?

Thanks!

Hi @varshini303, I had done optmized and unoptimized both aggregation but it didnot work. Next day after a simple single aggregation I could see the value updated. Not sure why there is a lag in reading data from SAP.

1 Like

Hi @NehaSingh6 ,

If the connector used is SAP HR/HCM, can you confirm what is the account attribute mapped to Employee subgroup?
Mostly it should be mapped to supported schema attribute Sub E Group.

Refer link

Regards,
Bhushan Dhodi

Hi Bhusan, yes, it is mapped correctly, and the SAP attribute is E Group. I am able to aggregate the E Group value as well in Sailpoint but issue is for testing when we had SAP team update the value say from ‘1’ to ‘4’ in SAP and I run the single aggregation for SAP account in Sailpoint (In this case non optimized full aggregation as well I tried) but E Group is not updating to value 4, it still reads E Group as 1. SAP had this updated 2 days back.

Sailpoint
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SAP

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