Saas Connector - custom - access requests not routing to approval step

[mcheek (Mark Cheek)]

@fernando_delosrios

Hi guys, we currently support multiple entitlement schemas.

If that’s the case, then the connector spec file documentation should probably be updated

@fernando_delosrios

Also, you may want to have a look at this connector as an example of how to manage multiple entitlement types: IdentityNow Management Connector. It is important your account attributes are set with the right entitlement type and that you aggregate your entitlements AFTER this is set. For those account attributes which are entitlements but no entitlement schema is selected, I don’t really know how they’re reported to the connector, with which type. It would be a matter of debugging it.

I noticed your connector spec file doesn’t list any of the entitlement types in the account schema. Are creating those schema attributes later in the UI?