retryableErrors issue in webservice connector

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Hi, I’ve configured the Web Services connector and added retryableErrors, but the retry mechanism isn’t working as expected when an operation fails. I’ve included the configuration for all operations as follows:

xml

CopyEdit

<entry key="responseCode">
  <value>
    <List>
      <String>2**</String>
    </List>
  </value>
</entry>
<entry key="retryableErrors">
  <value>
    <List>
      <String>408</String>
      <String>Timed out</String>
      <String>503 Service Temporarily Unavailable</String>
    </List>
  </value>
</entry>

However, even when one of these errors occurs, the connector does not retry. In the logs, I see the following message:

Setting retry status for the entitlement as: false

This suggests the retry is not being triggered despite the error matching one of the configured retryable conditions.

2

Hi @pradeepireddy_123,

what kind of error do you have?

3

Caused by: connector.common.http.exception.HttpException:

503 Service Temporarily Unavailable

503 Service Temporarily Unavailable

at connector.common.http.client.impl.ApacheHttpClientWrapper.handleFailedRequest(ApacheHttpClientWrapper.java:560) ~[connector-bundle-webservices.jar:8.4p1]
at connector.common.http.client.impl.ApacheHttpClientWrapper.execute(ApacheHttpClientWrapper.java:339) ~[connector-bundle-webservices.jar:8.4p1]
at connector.common.http.client.HttpClientWrapper.execute(HttpClientWrapper.java:137) ~[connector-bundle-webservices.jar:8.4p1]
at sailpoint.connector.webservices.v2.WebServiceFacadeV2$1$1.execute(WebServiceFacadeV2.java:236) ~[connector-bundle-webservices.jar:8.4p1]
at connector.common.http.client.impl.ThrottledHttpClient.execute(ThrottledHttpClient.java:95) ~[connector-bundle-webservices.jar:8.4p1]
at connector.sdk.webservices.ExecutionMediator.processEndpoint(ExecutionMediator.java:616) ~[connector-bundle-webservices.jar:8.4p1]
... 119 more

2025-03-23T22:13:52,682 ERROR http-nio-8080-exec-4 connector.webservices.v2.WebServiceFacadeV2:1364 - Setting retry status for the entitlement as: false