Hi All,
Is there a way we can restrict the ServiceDesk Ticket Creation only for certification events not for any other operations?
I assume you mean for certification remediation tasks, meaning someone’s access needs to be revoked?
If so, to my knowledge, you cannot configure your sources to only fire on provisioning events coming from certifications, because they would fire on any provisioning event like access requests.
Hi Mark,
Yes, I am only looking to create tickets in-case of Certifications.
As of now, integration generates ticket for Create Account or Modify Accounts, triggered because of Access Requests
You would have to add logic in your ticketing system that queries the associated Account Activity to ensure the type is appRequest, but even then, you aren’t able to traverse from there to the certification task because there is no way to link the two together.
I would also like this feature, mainly because I would like to notate on the request in ServiceNow that it came from a certification campaign, and also include the reviewer information as well as their comment, but alas, that is not available
You can create ticket only when an account is created in a particular source using SDIM. For any other events you can use Workflow. We have Manage ServiceNow Ticket action.
For more information, go through this well written blog by @sharvari
If you use workflow, are you able to tie in the status of the remediation into the campaign remediation report like SDIM does?
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