Remove Access not showing roles/entitlements

sathvikareddy · May 20, 2025, 11:33pm

IIQ 8.4P2 version

http-nio-8080-exec-8 sailpoint.web.SailPointContextRequestFilter:81 - org.glassfish.jersey.server.ContainerException: java.lang.BootstrapMethodError: CallSite bootstrap method initialization exception
javax.servlet.ServletException: org.glassfish.jersey.server.ContainerException: java.lang.BootstrapMethodError: CallSite bootstrap method initialization exception
	at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:410) ~[jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:346) ~[jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:366) ~[jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:319) ~[jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205) ~[jersey-container-servlet-core-2.35.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227) ~[catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) ~[catalina.jar:9.0.63]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) ~[tomcat-websocket.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) ~[catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) ~[catalina.jar:9.0.63]
	at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:88) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) ~[catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) ~[catalina.jar:9.0.63]
	at sailpoint.rest.jaxrs.MethodOverrideFilter.doFilter(MethodOverrideFilter.java:90) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) ~[catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) ~[catalina.jar:9.0.63]
	at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:71) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) ~[catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) ~[catalina.jar:9.0.63]
	at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:109) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) ~[catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) ~[catalina.jar:9.0.63]
	at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:68) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:151) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) [catalina.jar:9.0.63]
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) [catalina.jar:9.0.63]
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [catalina.jar:9.0.63]
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) [catalina.jar:9.0.63]
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) [catalina.jar:9.0.63]
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) [tomcat-coyote.jar:9.0.63]
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:9.0.63]
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:890) [tomcat-coyote.jar:9.0.63]
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743) [tomcat-coyote.jar:9.0.63]
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:9.0.63]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) [tomcat-util.jar:9.0.63]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat-util.jar:9.0.63]
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:9.0.63]
	at java.lang.Thread.run(Thread.java:829) [?:?]
Caused by: org.glassfish.jersey.server.ContainerException: java.lang.BootstrapMethodError: CallSite bootstrap method initialization exception
	at org.glassfish.jersey.servlet.internal.ResponseWriter.rethrow(ResponseWriter.java:254) ~[jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.internal.ResponseWriter.failure(ResponseWriter.java:236) ~[jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime$Responder.process(ServerRuntime.java:438) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:263) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:292) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:274) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:244) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:234) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:684) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394) ~[jersey-container-servlet-core-2.35.jar:?]
	... 51 more
Caused by: java.lang.BootstrapMethodError: CallSite bootstrap method initialization exception
	at sailpoint.service.useraccess.EntitlementSearcher.searchCurrentAccess(EntitlementSearcher.java:295) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.service.useraccess.UserAccessSearcher.search(UserAccessSearcher.java:223) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.service.useraccess.CombinedSearcher.searchCombinedSimple(CombinedSearcher.java:259) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.service.useraccess.CombinedSearcher.searchCurrentAccess(CombinedSearcher.java:243) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.service.useraccess.UserAccessSearcher.search(UserAccessSearcher.java:223) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.service.useraccess.CombinedSearcher.search(CombinedSearcher.java:83) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.service.useraccess.UserAccessService.search(UserAccessService.java:90) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.rest.UserAccessUtil.getResults(UserAccessUtil.java:230) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.rest.ui.requestaccess.BaseAccessItemListResource.getAccessItems(BaseAccessItemListResource.java:58) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.rest.ui.requestaccess.CurrentAccessItemListResource.getCurrentAccess(CurrentAccessItemListResource.java:66) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
	at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?]
	at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
	at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
	at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:124) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:167) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:219) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:79) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:475) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:397) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:255) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:292) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:274) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:244) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) ~[jersey-common-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:234) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:684) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394) ~[jersey-container-servlet-core-2.35.jar:?]
	... 51 more

We have recently upgrade IIQ version from 8.2p4 to 8.4p2 version, since then we have been receiving above error in logs,
When end users are trying to click on Remove Access for the first time and users don’t see any entitlements/roles assigned to them in Remove Access Tab.
If the users, click on Add Access and Remove Access, We are seeing severe error with an error code. The severe error is giving below error in logs.

rest.ui.jaxrs.AllExceptionMapper:25 - Uncaught JAX-RS exception.
java.lang.NumberFormatException: For input string: "NaN"
	at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) ~[?:?]
	at java.lang.Integer.parseInt(Integer.java:652) ~[?:?]
	at sailpoint.rest.UserAccessUtil.getResults(UserAccessUtil.java:118) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.rest.ui.requestaccess.BaseAccessItemListResource.getAccessItems(BaseAccessItemListResource.java:58) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at sailpoint.rest.ui.requestaccess.CurrentAccessItemListResource.getCurrentAccess(CurrentAccessItemListResource.java:66) ~[identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:?]
	at jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:?]
	at jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:?]
	at java.lang.reflect.Method.invoke(Method.java:566) ~[?:?]
	at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:124) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:167) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:219) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:79) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:475) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:397) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81) ~[jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:255) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:292) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:274) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:244) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) [jersey-common-2.35.jar:?]
	at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:234) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:684) [jersey-server-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:346) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:366) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:319) [jersey-container-servlet-core-2.35.jar:?]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:205) [jersey-container-servlet-core-2.35.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:53) [tomcat-websocket.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:88) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.rest.jaxrs.MethodOverrideFilter.doFilter(MethodOverrideFilter.java:90) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.rest.RestCsrfValidationFilter.doFilter(RestCsrfValidationFilter.java:71) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.rest.AuthenticationFilter.doFilter(AuthenticationFilter.java:109) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:68) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:151) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63) [identityiq.jar:8.4p2 Build a559eb467b2-20241211-210440]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:119) [spring-web-5.2.24.RELEASE.jar:5.2.24.RELEASE]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:189) [catalina.jar:9.0.63]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:197) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97) [catalina.jar:9.0.63]
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:541) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:135) [catalina.jar:9.0.63]
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92) [catalina.jar:9.0.63]
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687) [catalina.jar:9.0.63]
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78) [catalina.jar:9.0.63]
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:360) [catalina.jar:9.0.63]
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:399) [tomcat-coyote.jar:9.0.63]
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65) [tomcat-coyote.jar:9.0.63]
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:890) [tomcat-coyote.jar:9.0.63]
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1743) [tomcat-coyote.jar:9.0.63]
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49) [tomcat-coyote.jar:9.0.63]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1191) [tomcat-util.jar:9.0.63]
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659) [tomcat-util.jar:9.0.63]
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) [tomcat-util.jar:9.0.63]
	at java.lang.Thread.run(Thread.java:829) [?:?]

We have 6 servers in production. This is happening on 4 servers and 2 servers are working fine. We are unable to replicate this issue in lower envrionments.
We tried several options like disabling some plugins used in Access Requests, cleaned up tomcat temp and work folders.
We also compared jar files on working servers and non-working servers, there is no difference in jar files as well.

If anyone has came across this error in any envrionment, please provide some inputs.

pattabhi · May 21, 2025, 1:28am

Hi @sathvikareddy

When you say migrated from 8.2p4 to 8.4p2, do you migrate to 8.3 and then 8.4 (or) directly migration from 8.2 to 8.4?

Please check the difference between working and non-working server:
Debug pages – ServiceDefinition – > especially Request

We have observed similar errors: Uncaught JAX-RS exception, let me check and update you.

Arpitha1 · May 21, 2025, 2:20am

Compare .hbm files between working and non-working servers

pattabhi · May 21, 2025, 3:21am

Please Review the catalina.out log file for the Java version reported at startup for working and non-working application server.

Once you find any difference as explained by Arpita on .hbm files, update and restart the server.

ryan_toornburg · May 21, 2025, 4:44am

Hi @sathvikareddy
I have also seen similar issues when the local managed attribute index is corrupt. You may try rebuilding that and running a fresh Full Text Index task.

sathvikareddy · May 21, 2025, 3:29pm

Hi @pattabhi

Yes, we migrated from 8.2p4 to 8.3 and from 8.3 to 8.4.

In the ServiceDefinition, the Request is same on all the hosts.

Please let me know if you found anything related to Uncaught JAX-RS errors

sathvikareddy · May 21, 2025, 3:30pm

.hbm files we are deploying that file through jenkins, so the same file is reflected on all the servers

sathvikareddy · May 21, 2025, 3:38pm

Java version is also same on the working and non-working servers.

sathvikareddy · May 21, 2025, 3:39pm

We ran the Full Text Index task recently on 5/16. Unfortunately, that did not resolve our issue

vedeepak · May 21, 2025, 4:00pm

Can you check if there is a changes/ updates under UIConfig file related below entry
uiCurrentAccessItemsColumnsEntitlement

and also verify/ compare with older version of SailPoint Bundle files if you have any changes

sathvikareddy · May 21, 2025, 6:44pm

The entry uiCurrentAccessItemsColumnsEntitlement in UIConfig was modified as part of upgrade, the below entry was added

Let me check the Bundle files also.

system · July 20, 2025, 6:44pm

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