Reminder and escalation to manager for pending access request (Role/Entitlements)

IdentityIQ (IIQ) IIQ Discussion and Questions
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1

Which IIQ version are you inquiring about?

8.4

Share all details about your problem, including any error messages you may have received.

Hi Experts,

Would like to seek for your advice on below:

I am trying to set a reminder for access request items (roles/entitlements) to the approver. If the approver does not respond within 7 days, the access request should be canceled.

I found that in the “Approve and Provision Subprocess,” the “Approve” step allows setting “Remind then Escalate.” I wonder if creating an escalation rule in this step can help achieve my goal.

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Appreciate that if anyone can share example of the rules.

2

@Bernardc you can use escalation rule also and return null. Workitem will be expired and so request will be cancelled.