Registration invite taking users to blank login page

Identity Security Cloud (ISC) ISC Discussion and Questions
1

We have our identity profile configured. Login is to Active Directory - on-prem. When we invite users it is sending them to a blank login page instead of asking them to create the initial password. The URL is auto-generated by ISC. Do we need to open a ticket. This seemed to work for the first couple of weeks but then stopped working.

We don’t have test accounts and have to reuse our accounts. I had my account deleted in AD and deleted my identity account. Next I ran a full aggregation and my account is back. I did this using a second admin account I have. It does not share the same email with my employee account.

2

Hi @lsteuerTD

Does the blank page occur in multiple browsers? Have you tried to open using private window whether link is working to reset the password? or link is navigating to source, and after that it is showing as blank?

3

Yes multiple browsers and private windows. The URL that is created has login in it but no reference to a user id. It brings you to the login page.

4

Have you made any changes to the email template? If so, you might have removed the required path from the URL

5

We did not make any changes when it stopped working. We were resetting users and resending the invite as we worked through trying to set up password sync to AD. We changed from SailPoint as the login app to AD and back and forth a couple of times. We finally settled on having to use AD. Use case is current SSPR app is going away and they want to use SailPoint with Security questions. If I copy the url there is no userid attached and it has login in it. I have created a second link that ends in /r/default/reset-password?username=${__recipient.alias}. This will work but would rather use the OOTB path.