Query regarding Web service connector, Remove role is not working!

Hi Team,

We have one requirement in webservice connector.In this connector we are generating run time token with the help of before operation rule.
On the behalf of business role we need to add or remove the entilement.While we are adding the entitlement through assigning business role it is calling ‘ADD Entilement’ operation which is working as expected. But problem is with ‘Remove entilement’ operation. While we are removing business role , role is getting removed but ‘Remove Entilement’ operation is not calling so it is not updating on the target end. We have written the logic inside “Remove entilement” operation in before rule to remove entitlement.

Please advice.

Hi @nirmal_sharma

Can you share your application xml and the logs ?

Hello @Arpitha1,

Please find the “application.xml” file. For the logs, it is not triggering the “remove entitlement” operation rather it is directly removing the business role without updating the value at target end.

With regards,
Nirmal Sharma
Application1.xml (30.5 KB)

Can you the correspondind identity request xml from debug?

Hello @Arpitha1,
Please find the identityRequest.xml for the request. In this case,
Business role name :- Outbound Agent1
Entitlement Name :- Outbound Agent

IdentityRequest.txt (11.3 KB)

Hi @nirmal_sharma

According to the snapshot below, your entitlement was filtered out because it doesn’t exist on the target account. Before removing the role, please ensure the entitlement is present on the account by running an account aggregation.

Hello @Arpitha1,

Greetings!!

Steps we followed:

  1. Executed the Group Aggregation Task.
  2. Assigned the role.
  3. Run the account aggregation.
  4. Run the refresh identity task.
  5. Removed the role.

Still no change, Same issue exists. Please let me know if you need anything else, so you can give any suggestion on this topic.

Thanks and regards,
Nirmal Sharma

were you able to resolve this issue? if yes, then can you share the details.

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