Provisioning an account to Salesforce

[ManeMn1 (Mane Mn)]

Hi Team,

Good day!,
We are trying to provision an account to SalesForce but facing below error:

Error 1:

Provisioning
[ConnectorError] Create account operation failed - Please populate the user’s division., , (requestId: 19673b237d2349a1ad4f6a7cf24bed4b)

Error 2:

Error: Incomplete items. Please contact your administrator.
Provisioning
[ConnectorError] 400 ERR_BAD_REQUEST, Request failed with status code 400, Bad Request, [{“message”:“User’s Profile can’t be set to ‘Identity User’ because it’s derived from a license that doesn’t require the following permission(s): ChatterInternalUser. Select a different profile.”,“errorCode”:“FIELD_INTEGRITY_EXCEPTION”,“fields”:}], (requestId: 6fe5868e514d4e46a9a70ec02dfef017)

We have tried removing “division” attribute from Identity profile and Sales force create account as well.

we have created an access profile by grouping some entitlements are submitting a request. Also, Division is not a mandatory field in Salesforce application.

Could anyone please suggest?, are we missing something etc. how to successfully provision a user to Salesforce from IDN.

Kind regards
Mane

[mcheek (Mark Cheek)]

“Profile” in this circumstance is an entitlement attribute on the SalesForce side.

Users in SalesForce are assigned a profile, which typically will assign them both a Role and PermissionSets.

This looks like an error on the SalesForce side that your admin will need to address.

[sk8er23 (Anthony Huxtable-Jones)]

Looks like you have an issue with the profile you are assigning ‘Identity User’, you may need to review this inline with your Salesforce licensing.

[vishal_kejriwal1 (Vishal Kejriwal)]

Try creating user with least privilege user profile , check with you Salesforce internal admin team.

[ManeMn1 (Mane Mn)]

thank you @mcheek , We will check internally and update here

[ManeMn1 (Mane Mn)]

thank you @vishal_kejriwal1 for your response, We will internally and update her

[ManeMn1 (Mane Mn)]

thank you @sk8er23 , we will check internally and update

[Tulasi (Tulasi Sowjanya Pallaprolu)]

Hi Mane,
The issue may be due to U have kept the ProfileName in the salesforce create account to IdentityUser and ur requesting some entitlement from the salesforce which has inbuilt some profile in it due to which there is conflict for the profile To be assigned to the user, either its better to check which entitlement in salesforce has default profile in it and not to request it or else if u need to request that particular entitlement then its better to remove the ProfileName in the create account of ur salesforce source