Okta Test Connection Fails

Identity Security Cloud (ISC) ISC Discussion and Questions
,
1

I am attempting to connect to Okta from ISC and I’m getting this error:

We have detected an error from the managed system.

Error Received:

[ ConnectorException ] [ Error details ] TestConnection failed. class sailpoint.tools.xml.PersistentArrayList cannot be cast to class java.util.Map (sailpoint.tools.xml.PersistentArrayList is in unnamed module of loader ‘app’; java.util.Map is in module java.base of loader ‘bootstrap’)

This connection works without error in our current IIQ instance.

I realize that this is a casting error, but I’m not sure how to troubleshoot it. The CCG logs do not have any more details.

Any help would be appreciated.

2

are you using okta saas connector?

3

No, just the “regular” connector.

4

1.First test the connection in a simplified setup.
2.Compare the versions of IIQ and the Okta connector between your two instances.
3.Review configuration and mappings for any differences.

2 Likes
5

Hi Vic,
Please share Okta screen settings by hiding your personal details.
Cause could be configuration entry (e.g., headers, authentication block, body) is expected to be a Map , but you’ve passed a list. Its very easy configuration.

6

OK, we found out what the issue was. This source was migrated from IIQ to ISC and it looks like a Map was incorrectly formatted as an ArrayList. Once the type had been corrected, the connection worked. Thanks for the replies!

1 Like
7

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.