OHCM Cloud - Update Account

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hello everyone,

Has anyone tried update account operation in OHCM Cloud? The document states that it should work by just synchronizing attributes.

I have defined the WORK_EMAIL attribute in sync with an identity attribute and used OHCM API integration configuration to achieve this use case. The events say that the account has been modified from SailPoint, but the mail has not been pushed to the HCM interface as confirmed by the OHCM team.

Screenshot 2025-02-21 at 3.24.02 PM
Screenshot 2025-02-21 at 3.24.02 PM1038×1916 63.4 KB

If anybody has worked on this already, please share on how this should be working.

Thanks in advance.

2

Have you add the WORK_EMAIL to the create accout provisioning policy ?

3

Yes, this event message claims the sync is successful.

4

We encountered the same issue several days ago, but it suddenly started working! You can submit a ticket to SailPoint support team.

5

Could you share what led to it working suddenly? Did it take some time to sync with HCM, or was there any other thing you implemented?