New VA Deployment bootstrap command not found

Identity Security Cloud (ISC) ISC Discussion and Questions
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Hi Team,

I was able to deploy a VA on our partner tenant and used the image present on the VA deployment docs at Local VA Deployment. This image has the new “va-bootstrap” command.

After starting the VA, I used the below command which asks for a passphrase and gets us a pairing code after that.

va-bootstrap set-passphrase -t demo

If we do not add “-t demo”, then by default I believe it gives us prod pairing key. Using this prod key gave me the error “Pairing Incomplete, Code is expired or not found.”

Hope this helps,
Vikram Apte

3 Likes
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Hi @Vikram_Apte,

Thanks for the information. As you mentioned, If we download VA from the Local VA Deployment with Hyper-V document, I am able to use the “va-bootstrap” command, after deploying it on Hyper-V.

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and i was able to generate pairing code and connect to the VA demo tenant successfully.

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But if we download the VA image from the tenant UI, that VA still doesn’t have the va-bootstrap command, I will try again after 2-3 days, as Colin mentioned it might take some time to reflect on all partner demo tenants.

Thanks,
Vijay

1 Like
23

I am still getting same error “command not found” when typing “va-bootstrap” command in VA (downloaded from partner instance). Do you know, when VA image in partner instance will be updated?

24

Hi Colin,

My issues resolved; I requested new AMI image for AWS instance. Re-deployed and confirm everything work well.

Thanks

25

Iam also getting the same error when i download VA image from UI
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1 Like
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Hi @pawank7 and @Santhakumar,

You may try below command, if your using demo tenant like https://{{tenantName}}.identitynow-demo.com
va-bootstrap set-passphrase -t demo

After entering pair code and wait for 2 to 5min it will connects with your VA. after successful connection restart VA cluster from UI.

Thank You.

2 Likes
27

@gogubapu Thanks it works now but the ccg version shows Not Connected it was about 2 hours still the cluster is Update in progress.

Thanks,
Shantha Kumar

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Hi @Santhakumar ,

it is taking some time to download ccg in your VA. wait for some time.

Thank You.

29

Checked the charon.log it throws ccg not found msg.

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@VijayMaripi Why were you using sudo for the va-bootstrap command?
If you tried pairing your VA and it failed, you can reset using va-bootstrap reset command to set the passphrase again.

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Hi @antony_petson,

I have tried that before creating this post, when VA doesn’t have bootstrap command and i have downloaded the VA image from tenant UI, at that point of time - this command was not there. So I just gave it a try with sudo just to check if there would be any difference.

Later, va-bootstrap command is working when i downloaded VA image from SailPoint documentation (Local VA Deployment with Hyper-V). As mentioned in the above reply on Sep 20, 2024!

1 Like
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@VijayMaripi
I had similar issues and did the following to fix.

  • Temporarily broke out of sudo restrictions in order to download a new image for charon, va_agent
  • Retagged production account images (starting with 8xxxxxxxxx) to non-prod image tag names (starting with 4xxxxxxx) for va_agent and charon
  • Restarted those two services
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Thank you @gogubapu demo tenant va working fine
running this command va-bootstrap set-passphrase -t demo

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@laxman6 Did you able to see the ccg and other logs?

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Thanks, it helped finally

36

Hi, even though the -temp “flag” gets you passed the pairing step, the config.yaml is still missing and not available for download from the Admin console. What is the actual solution for this now?

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Hi @colin_mckibben . Where would we obtain the config.yaml file ?

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I ended up running touch /home/sailpoint/config.yaml and this worked…

39

Our partner tenant is still offering a downloadable VA that does not contain the va-bootstrap command. Did something happen or is the VA rollout taking longer than expected?

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Have you contacted your partner manager? They may be able to assist.