New and Old value of Identity Atrribute

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi,

I am working on SDIM in which we are creating the ticket when users department change, team change etc. We are using a dummy flat file source for achieving this.
We need to pass old and new values of attributes(old department and new department) while ticket creation. Can I store old and new value in identity attribute and then fetch them in SDIM rule and pass to the Service Desk ticket?

Thanks.

2

Hi Deepak,

Are you achieving this via workflow? If yes you can get the old and new values from trigger.

Eg., $.trigger.changes[?(@.attribute == ‘attrName’)].newValue

3

That I know but we are not using workflow. We created a dummy flat file source for ticket creation as we are looking for updating the existing ticket.

4

I hope you are updating the old and new values for department in separate columns in CSV file. I think you can get the values by calling idnruleutil.getAccountAttribute(Account account, java.lang.String attribute) in SDIM Before Provisioning rule.