NELM form is not sending emails to intended recipients

Identity Security Cloud (ISC) ISC Discussion and Questions
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1

Hi all,

We are using SailPoint IdentityNow NELM Form for non-employee management. Initially we put the mail settings to test email address until we trained everybody how to use. Now we have updated the settings to “Intended recipients” but anybody who requests NELM form through Request center, emails are sent to me always. I have checked multiple times in the workflow code and email settings but no where my email id present. Any idea

  1. why emails are not going to intended recipients?
  2. Is there anything like caching issue?
  3. Is there any place i can get more info as to why it is triggering email to one specific person than intended recipients?

Any help is greatly appreciated.

Thanks,
Jags

2

Hello @jkalle
Can you check in the form box the recipient value? It should be filled with an idenitynowuser variable, maybe you are choosing with an static variable.

Regards,
Pablo

3

Hi Pablo,

Thanks for quick response. We are using $trigger.requestedBy.id value. There are no static values.

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And when it is triggered, can you check in the execution logs if the id is the one that needs to be the recipient?

5

We have updated the Personal Access Token(PAT) with latest token and it started working fine. Why our PAT token expired and how to get notification when PAT token expires are still open questions Pablo. Any thoughts?

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