Hi All,
I tried creating an account via access request. The request was successfully completed and the account got created in ISC, however, when I checked the Native Identity, it is tagged as “???”. The account was not also created in the target system. We are using web service connector for this application.
Hi,
You are not passing the nativeIdentity correctly. Can you tell what is the native identity of the source?
Are you creating nativeIdentity from ISC or the source automatically generating it?
-Abhinov
@jasmedina please try to map the response for the account id which is the native id .if it is something which is getting sent to you in response
Thanks
Shantanu
Hi @Abhinov7, the source is automatically creating it. I just checked it now and the account is getting created in the target application. However, the native identity in ISC is ??? but when I try to aggregate the source, the native identity gets populated.
Hi @schattopadhy can you please check if the response mapping is correct?
Account Schema:
Create Account Response Information:
Create Account Response Mapping:
Other attributes are populated correctly except for the id. I will need to aggregate the whole source for it to be populated correctly.
Hi @jasmedina ,
Thats correct This behavior occurs because the native identity is populated during the aggregation process.
When an account is created in the target application, it might not immediately have all the necessary identity attributes populated in IdentityNow.
During aggregation, IdentityNow collects and consolidates data from various sources. This process updates the native identity attributes by pulling the latest information from the connected sources.
Thank You!
Hi Jasmine,
What do you have Account Name mapped to? And is it populated?
I’ve often found Account Name is used as the native identity, rather than Account Id.
Thanks,
Jade
