Facing the issue on prod server not sure what exactly is causing this issue.
If someone can suggest a fix.
Task - Native Identity Change Propagation Request for Account
Description- Task for Propagate Native Identity Change Event.
amulpuru
February 6, 2026, 10:44am
2
Looks like similar issue with no resolution
Hello,
I am encountering a parsing error when running Native Identity Change Event in IdentityIQ and need assistance troubleshooting the root cause.
Error Details:
sailpoint.tools.Parser$ParseException: Expected operator - Index: 10 htmlRender
IdentityIQ Version: 8.4p1
Application Type: Active Directory
Issue Description:
The error occurs during Native Change Detection processing. The error message indicates a syntax issue at character index 10, potentially related to an htmlRender operat…
Did you check the native change propagation option is enabled in global settings in a miscellenaeous tab ?
neel193
February 6, 2026, 2:57pm
4
@YashPardeshi04 Could you please share logs that could have more details? Also, have you opened a support ticket for this?
r_pragati
February 8, 2026, 10:57pm
5
Did you make any changes to the task? Can you share logs?
Yes, it’s Enabled in Global Settings
I was unable to trace any logs but we could trace the request.jsf file, I raised a Sailpoint Ticket Regarding this issue to which got a reply this is a known issue and they have a KB article to resolve it.
No, we haven’t made any changes to the task but we do have a custom Form which triggers these events so just need to make changes based on KB article.
One way to resolve this issue,
