Modify request keep triggering and creating error in the user Activity

Identity Security Cloud (ISC) ISC Discussion and Questions
1

Hi,

We are facing an unusual issue where modify request is keep triggering even when there is nothing to update. Below is the whole use case-

1- As soon as the identity LCS change to Deprovisioned, our BeforeProvisioningRule trigger which stamp certain attributes of AD in which samAccountName and AC_NewName is also one of them.
For eg - samAccountName old value is’ abcdefg’ then after stamping it will be abcdefg-
Similarly AC_NewName also get suffixed with current date which in turn updates the CN and DN of the user at AD.
ea10 - deprov

During the process, there is a modify request which is keep getting triggered and we are not sure why it is happening. Ideally it should not trigger.
In some cases, it working completely fine but sometimes it is not.
We have our ConnectorAfterModify rule where we have capturing the account request attributes. See the below screenshot-

image
image1325×345 81.9 KB

In the screenshot, you can see the value of attributes “Created on server” and “ea10” is blank which does not happen with good request.

Any idea what could be the reason for this trigger.

1 Like
2

Hi Yunus,

You might be better off opening a support ticket for this one. This issue looks like it will be very specific to your environment, and our support staff are better equipped to investigate the logs in your tenant to diagnose the issue.