Hi @chris-hogan , It is an interesting use case, I did a workaround and came up with a solution. Please check if it fits your use case. I hope it fits your use case.
Here are the steps:
Since the manual work item is a provisioning step, you need to reject or complete the work item, and, at the same time, you need to fail the access request.
- Create one form that has one or two buttons: one is Approve (Complete), and the other is Reject. When a work item team needs to reject a work item, they should first select the Complete button in the Actual Manual Work Item section. Once they click the Complete button, another form will open; if they click the Reject button, it will fail the access request and work item with an error message. To achieve this, you need to create one form, then, in the LCM Provisioning workflow, create one step: CW Confirm Update Worker Form. In this step, just use: it will go to Exit On Manual Work Items and fail the access request. The error.In the LCM Provisioning workflow, during the Approve and Provision add the transition.
snapshot:
I hope it should work your use case.
Thanks,
PVR.