Hi @cjbarbaro
That pattern almost always points to stale / not rebuilt Identity Cube manager-related data (report pulls from cube/indexed identity state at runtime)
Do this in order
1- Run Identity Refresh for the impacted population (or all identities if small tenant) with these options ON:
2- Refresh manager status (this explicitly updates Identity Cubes when manager status/relationships need recalculation)
**• Refresh identity attributes**
2\. Re-run the exact same certification report.
If it’s still blank after refresh
Then it’s not data — it’s the report column mapping. Create a fresh copy of the report (not “Edit Report” from an old TaskResult) and verify the “Manager Name” column’s ReportColumnConfig property still resolves correctly after the upgrade.
And let me know how all this goes with you
Amr
Hi Amr,
Thank you for your suggestion!! I don’t believe it is the data, as I have a refresh task that only has Refresh identity attributes and Process events. I added the Refresh Manager Status and ran this refresh on our population. When rerunning the report, I got the same results, no manager name.
I will research the column mapping.
Thanks!
From the IIQ console, run something like:
-
hql "select i.name, i.manager.name from Identity i where i.name='<known user>'" -
(optional)
hql "select i.name, i.manager.displayName from Identity i where i.name='<known user>'"
IdentityIQ explicitly supports querying manager.name via HQL, so if that returns a value, the data path is fine and the report mapping is the issue
- Create a fresh report (new Report object), pick the same certification/report type, and re-add the “Manager Name” column.
- If “Manager Name” still exists as an available column, add it fresh (that tells you if the shipped column definition changed).
Dear @cjbarbaro
I am interested in understanding the issue which you are facing. Is the entire column missing from the report, or just the values under the Manager Name column?
Could you please try to create a new report from the template Manager Access Review Live Report?
Steps:
- Intelligence → Reports → Reports → Click on Manager Access Review Live Report
- Provide the report name: Manager Access Review - Manager Column testing → Click Next → Click Next
- Here, on the Report Properties page, do you find Manager Name in the right-side list?
Do you see the Manager Name column?
Hi Pattabhi,
I do see the Manager Name Column in the Report Layout, but if I try and run a report, it does not return any data.
In the template I was using, the only thing to select on the Certification Properties page is the Certification Group. In the OOTB report, there are additional items, Creation/Due/Signed Date, Managers and Certification Tags in addition to the Certification Group. If there are required fields on the Certification Properties page to return data, they are not flagged as required. Fig 1 is my Certification Properties in the OOTB configuration, and Fig 2 are the results when selecting .
Thanks for any guidance you are able to provide!!
Fig 1
Fig 2
BTW, Fig 1 is a report that was run on 7/9/2025 (AFTER our upgrade from 8.2p5 to 8.3p5). Fig 2 is the same exact report run against the same Certification Group on 12/23/2025 saved under a different name.
Fig 1
Hi Amr,
I ran the HQL queries using my username and successfully returned my manager’s ID with the first query and his name with the second query.
In the template I was using, the only thing to select on the Certification Properties page is the Certification Group. In the OOTB report, there are additional items, Creation/Due/Signed Date, Managers and Certification Tags in addition to the Certification Group. If there are required fields on the Certification Properties page to return data, they are not flagged as required. Fig 1 is my Certification Properties in the OOTB configuration, and Fig 2 are the results when selecting .
Thanks!
Fig 1
Fig 2
Dear @cjbarbaro
As per my understanding there is no issue with displaying Manager Name.
Your report does not satisfy any data, just remove certification group then try to generate it.
for example, If you select the 2nd and 3rd, you won’t get any results.
if you select 1st, you will get data:
Hi Pattabhi,
The report returned data after removing the certification group. Two questions:
In this report, Certification Group is a hard filter — if there aren’t any in-scope/non-archived manager certifications tied to that group (or your other filters narrow it down), you’ll get a blank report.
try running it with only the Certification Group selected (no other filters). If it’s still blank, that group simply doesn’t have matching certifications right now. If it returns data, then one of the other filters is what’s excluding everything.
What I’m really trying to figure out, is why the same exact report that was run in July, when rerun and saved as a different name, is now missing the manager names. That doesn’t make sense.
This expect, but befoe giving the answer would share the exact report filters + one example certification ID that used to appear, to pinpoint whether it’s archive status vs. filter logic.
As What you’re comparing isn’t the same dataset. The July output you’re looking at is a saved TaskResult snapshot from when the report ran back then. When you run/clone/run again today, IIQ executes the query against current certification objects and builds a new TaskResult — so you won’t reliably reproduce July’s rows.
Hi Amr,
Fig 1 is an Access Review Signoff Live Report that was run 7/9/2025. Fig 2 is the same report run 12/23/2025 with the same Report Parameters just saved with a different name.
Let me know if there is any other information I can provide.
Thanks!
Fig 1
Fig 2
The report is running off the same Certification Group, I would expect the same results. I’m getting all the same results except the manager name is missing.
We ran this report against a new Certification Group and the noticed the manager name was missing. That is why we ran it again an older one that did include the manager name and discover it was leaving it out.
One silly question or query
Check for this identity 01244 and look for manager field it exist ??
Apart from the report
As I suspect something happened since July changed
Hi Amr,
Below is a screenshot of the 01244 identity attributes.
The only thing that has changed for this application, is this is a Web Services application. The end point changed and the application was updated to use JSON instead of SOAP. The schema did NOT change, not to mention the manager attribute was/is not in the schema at all, as the manager is not included in the endpoint system. The only Configuration changes were the Username/password, still using Basic Authentication. For all Operations, a key was added to the header, the Body was converted to JSON and the Response adjusted accordingly.
I don’t see how this would impact the manager field “disappearing”. Not to mention, we tried another application that did not change at all, and we saw the same result.
We have not applied any changes to our Tomcat or Java environments.
This is baffling, and a bit discerning.
Dear @cjbarbaro
From debug pages please check below UI config
uiCertificationExportColumns
uiDataOwnerCertificationExportColumns
<ColumnConfig dataIndex="Identity-manager-displayName" groupProperty="Identity.manager.displayName" headerKey="Manager DisplayName" property="Identity.manager.displayName" sortProperty="Identity.manager.displayName" stateId="Identity-manager-displayName"/>
additionally, please check below article.
IdentityIQ - Adding manager displayName in certification export
Hey Pattabhi,
Following are the entries in the UIConfig:
uiCertificationExportColumns
8.3p5
8.2p5
uiDataOwnerCertificationExportColumns
No entry for Identity-manager-displayName in the current version 8.3p5 or previous version 8.2p5
There’s no evaluator tag pointing to a JAR in either our current version or previous version.
Thanks!