Manager Certification Not Showing Entitlements

Hi @fewthiraphat

I’ve researched this further and found the following:

When we set the manager from the UI, it won’t work until we discover the manager through an identity refresh task. We need to refresh the manager's identity. After a successful refresh, the task details will show “Managers discovered”, another indication is that the newly discovered manager will be available to pick from the certification definition’s “Recipient” dropdown.

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Hi @pattabhi, this is correct and it worked, thank you so much! :fireworks: