Hello Everyone, I’m currently working with Manager Certifications in SailPoint IdentityIQ and encountered an issue I could use your help with. My goal is to create a Manager Certification where the manager is able to review the entitlements assigned to their direct reports. However, after creating…

Hi @fewthiraphat I’ve researched this further and found the following: When we set the manager from the UI, it won’t work until we discover the manager through an identity refresh task. We need to refresh the manager's identity. After a successful refresh, the task details will show “Managers disc…

Hi @pattabhi , No, It’s not linked to any roles

Hi @uditsahntl01 , Both are requestable [image] [image] And this is how I mapping the account and groups in my source [image] [image]

I think this might be the problem. One time, I made some changes in the UIConfig related to certifications and saved it, but I’m not sure exactly where I made the edits. If anyone has the default UIConfig.xml file, could you please share it or point me in the right direction? [image]

Hi @fewthiraphat The best practice is to take a backup prior to any changes. Connect to the IIQ console from {..\WEB-INF\bin}. Note: The command to export the complete UIConfig.xml is: export -clean=id,created,modified,lastRefresh uiconfigs_clean.xml UIConfig Please send this file; I will verif…

Hi @pattabhi , I exported already and sent it to you in private chat.

Hi @fewthiraphat Can you check if those entitlements are visible on Identity under Entitlements tab in Identity Warehouse. If so, Try running Refresh Identity cube task only for this one Identity while selecting these options : Refresh Identity Entitlements for all links Refresh assigned, detect…

Hi @tharshith , Thank you, I tried it but it seems still not working [image]

Hi All, more information, I tried to create an Entitlement Owner Certification, and I got the Entitlement review, but still not for Manager Certification. [image]

Hi @fewthiraphat Could you check if you’re able to see those entitlements on Identity cube. Try launching a Certification alone with removing Include Roles checkbox just for Testing to see if you’re getting it there. You can also try around by selecting that Application in the Filters in Certific…

Hi @tharshith , This is what I tried for Manager Certification, I unchecked Include Roles and Select only application that I want to see [image] It go to completed step immediately after it created, because it have nothing to verify [image] =============================================== This…

Manager Certification Not Showing Entitlements

IdentityIQ (IIQ) IIQ Discussion and Questions

fewthiraphat (Thiraphat Itamonchai) July 9, 2025, 3:37pm 18

Thank you so much, @Pattabhi. It’s still not working, but I really appreciate your help. I followed your recommendation and checked the situation by creating an Account Group Membership, and now the entitlement is showing, but it’s still not appearing in the Manager Certification.

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Manager Certification Not Showing Entitlements

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