Joiner Business Process is not being triggered

[liza_s]

Which IIQ version are you inquiring about?

8.4

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Share all details about your problem, including any error messages you may have received.

I’m new to SailPoint and still learning the basics, so I might be missing some key steps in the process.

I’m trying to simulate user provisioning (user creation) between an HR system and a target application. Here’s what I’ve done so far:

1. I set up an HR application using the file connector.
2. I set up the target application using the web service connector, with create account operations enabled.
3. I ran an aggregation task on the HR app, which successfully created identities in the Identity Warehouse (using the default correlation).
4. I expected the default Joiner life cycle event and joiner business process to trigger and create a user in the target application, but it seems like the business process didn’t run at all.

Could you help me understand what I might be missing? Here’s a summary:

1. HR app is set up.
2. Aggregation task was triggered.
3. Identity was created.
4. The life cycle event is enabled.

[ankush-shirbhate]

Please check the identity for the events. Also check the perform maintenance task and identity refresh task are executed after aggregation.

[liza_s]

Hey @ankush-shirbhate,
There are no events under the identity.

Looking at the tasks, perform maintenance was executed automatically, and I executed manually refresh identity cube.

[Arun-Kumar]

Hi @liza_s,

To trigger the joiner life cycle event and the corresponding joiner business process, the identity refresh task must be executed with the Process event option.

To create a user in the target application, you need to customize the joiner business process.

[liza_s]

Triggering process events worked, thank you very much!
Is there a way to have the identify refresh task to be triggered after every aggregation?

[Arun-Kumar]

Go to Setup—>Task—>New Task---->Sequential Task Launch

Set up a sequential task that includes the HR app aggregation task followed by the refresh identity task. Once the HR app aggregation is finished, the refresh identity task will run automatically.