Hi everyone,
I’ve customized the Access Request Reviewer email template and need to change the Reply-To address. By default, it uses __$global.emailFromAddress__, but I want the replies to go to the user’s manager, specifically using ${user.managerAttUpn}.
However, when I set ${user.managerAttUpn} in the Reply-To field, the email doesn’t get sent. I’ve also tried using a static email address (e.g., my personal email) directly in the Reply-To field, but the email still doesn’t go through.
The only way the email is successfully sent is by setting a test address in Settings > Test Address. If I enter an email there, the message is delivered. But setting that same email manually in the Reply-To field of the template doesn’t work.
Is there a limitation or a specific syntax for using dynamic values or static emails in the Reply-To field of email templates?
Any help would be appreciated!
Thanks in advance,
Antonio.