Hi All, we are facing issue in approval when manager is requesting the Roles for His team. the request is directly getting cancelled and is not moving to the fulfillment stage. my analysis says that we have one approval script in workflow which sets the approvers. but as the request by is same as…

I re-read the function and it looks like it will keep the same user if you check that box [image] Only if the box isn’t checked will it escalate to the next level up

Are you the same user who posted this thread under a different username? [image] Servicenow sailpoint IDN App provisioning issue ISC Discussion and Questions Hi All, Hope Your Doing Well!!! we have configured the the connection BTW IDN and SNOW via APP. i have one quer…

To me that suggests that the user selected either Does not have a manager defined Has a manager that is not active The manager is the same user as the user in the opened_by field

Hi Mark Hope your doing well!! Yes the manager is the person who has requested the role for his team mates under him. i know this because of the code which it is returning null and hence it is getting auto rejected in workflow… [image] but i want to know that manager can request for his team r…

This is a complaint about this feature I mentioned here . You can in theory make this work by checking the “Auto Approve Enabled” box at the bottom of the setup page under “SailPoint IdentityNow for Service Catalog → Setup” Note that in your case here, it will escalate the approval to the next manag…

thank you Mark this helped me…but it actually instead of going to the person c it went to the same manager which is again wrong i feel … but yeah at least it did not reject.

thank you mark !!! for the help

Issue for manager approval in servicenow IDN catalog connector

Identity Security Cloud (ISC) ISC Discussion and Questions

mcheek (Mark Cheek) May 15, 2024, 2:14pm 2

Are you the same user who posted this thread under a different username?

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Issue for manager approval in servicenow IDN catalog connector

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