ISC ServiceDesk SCTASK assignment group

[rajeshs (Rajesh Kumar)]

Hello Everyone

This is regarding setting up the assignment group for the ServiceDesk integration. The attribute “assignment group” on the ServiceDesk is used to populate on the RITM. How can we set up the assignment group value for SCTASK?

[rajeshs (Rajesh Kumar)]

I remember once trying to pass the sys_id in “task.assignment_group”. It was working intermittently in setting SCTASK assignment group

[mcheek (Mark Cheek)]

It does not appear that the OOB workflow has any configuration on the Catalog Task step

So you’ll have to modify this workflow.

First, open up the Catalog Task activity

Then check the “Advanced” box at the bottom of the form. You’ll need to at a minimum populate the script with

task.assignment_group = current.variables.assignment_group.toString().trim();

You can also add other information to the task like I have. I populated the description and short_description fields as well

[rajeshs (Rajesh Kumar)]

@mcheek Thank you so much !