IQ Update Service Failed to get version

Identity Security Cloud (ISC) ISC Discussion and Questions
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Folks,

I have installed IQUpdate Service but when it is running it gives me below error.

“Upgrade is not available with the UpgradeService: Suitable version not found”

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What could be the cause of this?

Thanks in advance.

2

Hi Maninder,

I am not sure if this is already resolved, if its not resolved, can you check the connectivity to Upgrade Service from IQ servers. These links should help:

Updating IQService (sailpoint.com)

Secure Communication Between IQService and UpdateService (sailpoint.com)

Thanks,
Shailee

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Thanks Shailee for the response, this issue is now fixed.

One thing I am not sure, which PORT we should be using while installing the UpdateService? any open ports or any specific like the port IQService is using?

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Hi @msingh39 ,

Yes, the next available open port on IQservice. AFAIK, there is no specific need for the port for UpdateService. e.g. if you are using 5050 series for IQ service installation, UpdateService can end up with 5053 or 5054 ports depending on your installation of IQservice (whether you are using secondary IQservice, TLS connections etc.)

Also, it would be great if you could share what was the issue and how was it resolved. Will help others if they face the same issue again.

5

Thanks for sharing. I tried to change the PORT number and ran below command again and it worked.

.\IQService.exe -z “tcp://locakhost>:port”

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@shaileeM Quick Question, when we use any open ports for UPDATE service, do we need to take care of any firewalls to open to read from this new port from VA or IQService?

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Hi @msingh39,

I think you need to update the IQService Version.

Please check the refer link for your reference.
Updating IQService

Thank you!

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Thanks @Abhishek_1995 for sharing. That I am aware but have question, if no port is available in my server to use, do we need to open that port first? or since IQService & UpdateService are on local host, it does not matter and can still use the port.

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Hi @msingh39 ,

Sorry for my late response. I dont think any firewall rules are needed. Additionally, when you install UpdateService, if you specify a port that is already in use, UpdateService adds a counter and uses an available port.

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Thanks for the reply.

I have successfully able to update it. Below key notes to take care:

  1. Once you execute install query, give it an hour or so to fetch the new version and update it
  2. We can control logger via command which is efficient in troubleshooting it
  3. No firewall opening required. Just take random port and should work.
1 Like