Which IIQ version are you inquiring about?
Sailpoint identityiq 8.4
Share all details about your problem, including any error messages you may have received.
Can we integrate the ITSM application (Zoho ManageEngine Plus) such that when a joiner process is completed in SailPoint, it triggers the creation of a ticket in the ITSM application? This ticket will notify the facility team to assign the necessary items for the new joiner.
Yeah , you can use something called IntegrationCOnfig. I think this name specific was deprecated and now other exist. But it works the same way.
You can check in compass how to do it. Now theres is some built in integrations with Atlassian , ServiceNow and Remedy. Compass also have all the information you need.
Hi @ipobeidi,
can you please tell me what exists now for custom or which is not available in the OOTB connector to integrate with the ITSM application?
I have also tried searching for the compass but no luck.
Thanks,
Md Riyazuddin
Dear Developer,
The requirement goes like we need to call the open API -v3 in the joiner process, where with the help of that API call it will create a ticket inside the ITSM application.
With respect to its application, there is no user or role management from Sail Point; only it has to create the ticket when the joiner is completed.
Thanks
Md Riyazuddin
Integration config:
Ex: Servicenow integration
https://community.sailpoint.com/t5/Navigate-Presentations/ServiceNow-Integration-with-IdentityIQ/ta-p/165472
Enjoy!
SailPoint does not likely have a OOTB connector for Zoho ManageEngine Plus, so you will likely need to create a custom one yourself.
I would start by reading the links that @ipobeidi provided, which discuss the Integration configurations to get an idea as to how they are used. The documentation is from 2021, so older than your system, but a good basis for understanding. I believe “Service Desk Integration Module” is the newer name of “Integration Config”, but don’t quote me on that.
I would then look at using the Service Desk Integration called “Generic Service Desk” as the start to your custom connection to Zoho.
Documentation: Integrating SailPoint Generic SDIM with any ITSM Ticketing System
If you wanted to do this manually, you could add a step in the workflow to either call the Zoho API to create it, or Send the email out directly, but those aren’t really integrated, and involves modifying the workflow.
Hopefully that provides you with the answer on how to start. Once you have given it a try, if you have issues you can create a new post with those issues and others can help with those.
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.