IIQ 8.5 IQservices issue

[sagr0812 (Satheesh Ganesan)]

Which IIQ version are you inquiring about?

8.5

Please share any images or screenshots, if relevant.

Please share any other relevant files that may be required (for example, logs).

Share all details about your problem, including any error messages you may have received.

Hi Team;

On my local system, I am integrating AD applications without the IQService configuration, and the test connection works. However, when I provide the IQService configuration details, the connection is reset. I have enabled TLS and updated the certificate on my local machine as well, but the issue still persists. Kindly assist me with this issue.
Thanks.

[shirbhatea (Ankush Shirbhate)]

Please share the logs for more clarity. You can get it from debug page quickly using SyslogEvent object type.

Regards
Ankush

[sagr0812 (Satheesh Ganesan)]

sailpoint.connector.ConnectorException: Connection reset
	at sailpoint.connector.ADLDAPConnector.testIQServiceConnection(ADLDAPConnector.java:5072)
	at sailpoint.connector.ADLDAPConnector.testConfiguration(ADLDAPConnector.java:5007)
	at sailpoint.connector.ConnectorProxy.testConfiguration(ConnectorProxy.java:472)
	at sailpoint.web.ApplicationObjectBean.testConnectorAction(ApplicationObjectBean.java:2806)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:568)
	at org.apache.el.parser.AstValue.invoke(AstValue.java:238)
	at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:229)
	at com.sun.faces.facelets.el.TagMethodExpression.invoke(TagMethodExpression.java:105)
	at javax.faces.component.MethodBindingMethodExpressionAdapter.invoke(MethodBindingMethodExpressionAdapter.java:87)
	at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:102)
	at sailpoint.web.util.SailPointActionListener.processAction(SailPointActionListener.java:42)
	at javax.faces.component.UICommand.broadcast(UICommand.java:315)
	at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:790)
	at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:1282)
	at com.sun.faces.lifecycle.InvokeApplicationPhase.execute(InvokeApplicationPhase.java:81)
	at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101)
	at com.sun.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:198)
	at javax.faces.webapp.FacesServlet.service(FacesServlet.java:658)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:357)
	at sailpoint.web.MyFacesExtensionsFilter.doFilter(MyFacesExtensionsFilter.java:62)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:88)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.PageAuthorizationFilter.doFilter(PageAuthorizationFilter.java:102)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.PageAuthenticationFilter$Chainlink.doFilter(PageAuthenticationFilter.java:290)
	at sailpoint.service.PageAuthenticationService.handleFinally(PageAuthenticationService.java:675)
	at sailpoint.web.PageAuthenticationFilter$MyHandler.handle(PageAuthenticationFilter.java:333)
	at sailpoint.web.PageAuthenticationFilter.doFilter(PageAuthenticationFilter.java:127)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:68)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.util.MethodFilter.doFilter(MethodFilter.java:51)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:158)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.util.TimingFilter.doFilter(TimingFilter.java:88)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:482)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346)
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:396)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:937)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1793)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)
	at java.base/java.lang.Thread.run(Thread.java:842)
Caused by: sailpoint.tools.GeneralException: Connection reset
	at sailpoint.connector.RPCService.execute(RPCService.java:559)
	at sailpoint.connector.ADLDAPConnector.testIQServiceConnection(ADLDAPConnector.java:5066)
	... 77 more
Caused by: java.net.SocketException: Connection reset
	at java.base/sun.nio.ch.NioSocketImpl.implRead(NioSocketImpl.java:328)
	at java.base/sun.nio.ch.NioSocketImpl.read(NioSocketImpl.java:355)
	at java.base/sun.nio.ch.NioSocketImpl$1.read(NioSocketImpl.java:808)
	at java.base/java.net.Socket$SocketInputStream.read(Socket.java:966)
	at java.base/sun.security.ssl.SSLSocketInputRecord.read(SSLSocketInputRecord.java:484)
	at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(SSLSocketInputRecord.java:478)
	at java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:160)
	at java.base/sun.security.ssl.SSLTransport.decode(SSLTransport.java:111)
	at java.base/sun.security.ssl.SSLSocketImpl.decode(SSLSocketImpl.java:1506)
	at java.base/sun.security.ssl.SSLSocketImpl.readHandshakeRecord(SSLSocketImpl.java:1421)
	at java.base/sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:455)
	at java.base/sun.security.ssl.SSLSocketImpl.ensureNegotiated(SSLSocketImpl.java:921)
	at java.base/sun.security.ssl.SSLSocketImpl$AppOutputStream.write(SSLSocketImpl.java:1291)
	at java.base/sun.nio.cs.StreamEncoder.writeBytes(StreamEncoder.java:234)
	at java.base/sun.nio.cs.StreamEncoder.implFlushBuffer(StreamEncoder.java:313)
	at java.base/sun.nio.cs.StreamEncoder.implFlush(StreamEncoder.java:318)
	at java.base/sun.nio.cs.StreamEncoder.flush(StreamEncoder.java:160)
	at java.base/java.io.OutputStreamWriter.flush(OutputStreamWriter.java:248)
	at java.base/java.io.BufferedWriter.flush(BufferedWriter.java:257)
	at sailpoint.connector.RPCService.writeContentLengthInfo(RPCService.java:755)
	at sailpoint.connector.RPCService.writeRequestToOutputStream(RPCService.java:735)
	at sailpoint.connector.RPCService.execute(RPCService.java:536)
	... 78 more

Syslog thanks

[sagr0812 (Satheesh Ganesan)]

[shirbhatea (Ankush Shirbhate)]

Seems like you are using the wrong port for tls communication can you try to uncheck the useTLS check box and try test connection from UI.

Regards
Ankush

[sagr0812 (Satheesh Ganesan)]

without useTLS i’m getting Exception occurred while executing the RPCRequest: Cannot parse null response!
Syslog

sailpoint.connector.ConnectorException: Exception occurred while executing the RPCRequest: Cannot parse null response!
	at sailpoint.connector.ADLDAPConnector.testIQServiceConnection(ADLDAPConnector.java:5072)
	at sailpoint.connector.ADLDAPConnector.testConfiguration(ADLDAPConnector.java:5007)
	at sailpoint.connector.ConnectorProxy.testConfiguration(ConnectorProxy.java:472)
	at sailpoint.web.ApplicationObjectBean.testConnectorAction(ApplicationObjectBean.java:2806)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
	at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.base/java.lang.reflect.Method.invoke(Method.java:568)
	at org.apache.el.parser.AstValue.invoke(AstValue.java:238)
	at org.apache.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:229)
	at com.sun.faces.facelets.el.TagMethodExpression.invoke(TagMethodExpression.java:105)
	at javax.faces.component.MethodBindingMethodExpressionAdapter.invoke(MethodBindingMethodExpressionAdapter.java:87)
	at com.sun.faces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:102)
	at sailpoint.web.util.SailPointActionListener.processAction(SailPointActionListener.java:42)
	at javax.faces.component.UICommand.broadcast(UICommand.java:315)
	at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:790)
	at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:1282)
	at com.sun.faces.lifecycle.InvokeApplicationPhase.execute(InvokeApplicationPhase.java:81)
	at com.sun.faces.lifecycle.Phase.doPhase(Phase.java:101)
	at com.sun.faces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:198)
	at javax.faces.webapp.FacesServlet.service(FacesServlet.java:658)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:357)
	at sailpoint.web.MyFacesExtensionsFilter.doFilter(MyFacesExtensionsFilter.java:62)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:51)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.SailPointResponseFilter.doFilter(SailPointResponseFilter.java:88)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.PageAuthorizationFilter.doFilter(PageAuthorizationFilter.java:102)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.PageAuthenticationFilter$Chainlink.doFilter(PageAuthenticationFilter.java:290)
	at sailpoint.service.PageAuthenticationService.handleFinally(PageAuthenticationService.java:675)
	at sailpoint.web.PageAuthenticationFilter$MyHandler.handle(PageAuthenticationFilter.java:333)
	at sailpoint.web.PageAuthenticationFilter.doFilter(PageAuthenticationFilter.java:127)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.SailPointContextRequestFilter.doFilter(SailPointContextRequestFilter.java:68)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.util.MethodFilter.doFilter(MethodFilter.java:51)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.SailPointPollingRequestFilter.doFilter(SailPointPollingRequestFilter.java:158)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.util.TimingFilter.doFilter(TimingFilter.java:88)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at sailpoint.web.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:63)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:201)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:117)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:168)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:144)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:168)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:482)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:130)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93)
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:660)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:346)
	at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:396)
	at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63)
	at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:937)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1793)
	at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190)
	at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)
	at java.base/java.lang.Thread.run(Thread.java:842)
Caused by: sailpoint.tools.GeneralException: Exception occurred while executing the RPCRequest: Cannot parse null response!
	at sailpoint.connector.RPCService.execute(RPCService.java:562)
	at sailpoint.connector.ADLDAPConnector.testIQServiceConnection(ADLDAPConnector.java:5066)
	... 77 more

                

[shirbhatea (Ankush Shirbhate)]

Try to uncheck and save the application and then try test connection.

[sagr0812 (Satheesh Ganesan)]

Yes i try but still same issue getting connection reset thanks.

[naveenkumar3 (Naveen Kumar)]

can you uninstall the iqservice, and install it back on say port 6060, if it is not taken. Also the install the certificate on both server level, if sailpoint is on unix, and import the same cert on the window server, where iqservice is installed. Once done, do a test connection and it should work.

[sagr0812 (Satheesh Ganesan)]

Sure i will try with the port 5052 let see how it goes.

[drardin (Dalton Rardin)]

What do the IQService debug logs say? The IQService -l 3 option should enable them if they aren’t already. You have to restart IQService for the change to take effect.

[sagr0812 (Satheesh Ganesan)]

The issue is resolved already thanks much.

[naveenkumar3 (Naveen Kumar)]

can you mark the solution, if any of the suggestion helped you in resolving the issue, So if some else faces the same, It will be easier to identify the issue.

[sagr0812 (Satheesh Ganesan)]

I have followed this article, and we need to adopt a few additional steps for IdentityIQ. Thanks.

TLS Enablement for IQ Service and VAs using Self Signed Certificate

Problem In the latest release of IQService which is released on 1st July,2025, it has become mandatory for all partners which are using SailPoint ISC to provision the data in Active Directory to enable TLS so that AD Connector Rules are triggered as expected. In this article, you will find the high level steps of how to enable TLS for an IQ Service machine using Self Signed Certificate Diagnosis The IQ Service machine which was hosting this component did not had a trusted CA due to which it bec…

[naveenkumar3 (Naveen Kumar)]

yeah correct, the config was not done properly, which was causing the issue, as mentioned in my comment.